Location: Swansea
Salary: Dependent upon experience and qualifications
Key Responsibilities
- Always represent the firm with the highest levels of customer care, integrity, and professionalism
- Answer questions and address complaints
- Answer incoming calls when required and redirect or take messages
- Carry out filing, photocopying, scanning, binding, and faxing as and when required
- Generate letters/fee notes
- Keep updated records and files
- Processing credit/debit card payments and transactions
- To continually review existing processes/procedures for continuous improvement
- Check, sort, and forward emails and respond where necessary
- Take up other duties as assigned (travel arrangements, schedules, office supplies, etc.)
- Provide other administrative support and duties as and when required
- Company Secretarial Services
- Setting up clients, including money laundering procedures
- Maintaining Excel spreadsheets for statistical reporting
- Strong communication and interpersonal skills.
- Confident using Microsoft Office (Word, Excel, Outlook) and Adobe.
- Comfortable learning new software and systems.
- Well-organised, accurate, detail-oriented and proactive.
- A professional attitude and the ability to work independently.
- Ensuring the confidentiality of client information.
Requirements
- Proven experience in a similar role
- Familiarity with office equipment
- Knowledge of office management business support duties
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- GCSE Maths and English or equivalent
Skills & Aptitudes
- Outstanding verbal communication
- Approachable with excellent interpersonal skills
- Excellent customer care
- Good written communication
- High level of administration and IT skills
- Ability to work under pressure and to multitask
- Well organised and focussed
- Ability to prioritise tasks
- Attention to detail
- Ability to work as part of a team
- Polite and courteous
- Cheerful, enthusiastic, and friendly persona
- A good standard of personal presentation
- Willingness to work flexibly in response to changing organisational requirements
Desirable Criteria
- NVQ Level 2/3 Customer Service or Business Administration
If you are interested in this position, please apply via Indeed or by sending your CV to mail@bevanbuckland.co.uk.
